Return policy

RETURN POLICY

Unstitched Outfit: We accept returns within 7 calendar days from the date of delivery for products purchased with the "Unstitched" size option. After confirming the return with our customer support team, please send the product back at your expense, ensuring it is unworn, undamaged, and in its original condition with all tags attached. A full refund will be issued once we receive the returned product. Please note that return shipping fees are non-refundable.

Standard Size: All sales of standard size outfits (XXS (32) to 12XL (64)) are final. These items are non-returnable and non-exchangeable. We do not accept size exchanges or returns due to size issues. This is because some customers have misused our return policy by wearing the outfit to functions and then returning it. This policy is in place to prevent misuse. Please ensure you choose the correct size using our size chart or contact us to get a personalized size recommendation through Live Chat from our sizing expert.

Custom Stitched Outfit: All sales of custom-stitched outfits are final. These items are non-returnable and non-exchangeable as they are made specially for you according to your measurements.

Size Variantion: Sizes may vary by 0.5 to 1 inch, and the length may vary by 1 to 2 inches for all products ordered in unstitched, standard size, or custom-stitched options.

No-Preference Return Policy: We don't accept returns because the customer doesn't like the outfit. Our outfits are of premium quality and match the description provided. 

Color Variation: The color of the outfit may vary due to differences in mobile or computer screen resolutions, camera flash, and various lighting conditions used during photography.

Shipping Fees: Shipping fees are non-refundable for standard, priority, and express shipping options.

Wrong Product Received: If a customer receives the completely wrong product due to Hatke Bride's mistake, we will send a replacement at our cost. We do not offer refunds for incorrect items received. We will ask you to return the wrong product, and Hatke Bride will cover the shipping fee for the return. We can only replace with same item with same size and color. If you receive the wrong product, contact us at support@hatkebride.com or call/whatsApp us at +1 (519) 982 2554 within 1 day.

Damaged Product Received: We do not offer refunds for defective items. Instead, we will send a replacement at our cost. You will need to return the defective product, and Hatke Bride will cover the shipping fee for the return. We can only replace the defective item with the same product, size and color. If the product received is damaged or has a manufacturing defect, contact us at support@hatkebride.com or call/whatsApp us at +1 (519) 982 2554 within 1 day. Retain all packaging materials and the product until you receive further instructions from us. All defective products must be returned to Hatke Bride (Canada) in their original condition, with the tag attached, unworn, and including the original packaging and invoice within 1 day. If the tag is removed from the outfit, we will not accept the return and will ship it back to you at your cost. The customer is responsible for the safe return of defective products. Shipping fees for the return will be covered by Hatke Bride if the product is confirmed to be defective due to a mistake on our end. Upon receiving the returned product, if it is found to be free of defects or if the defect is due to customer misuse, the product will be returned to the customer at their shipping cost without any refund.

Sizing Resolution Policy: It is the customer's responsibility to select the correct size based on their body measurements, as we cannot guarantee a perfect fit. Before placing an order, customers must contact us via Live Chat or email to choose the right size for their body. Our sizing expert will recommend the size that is likely to provide the better fit. If there are any sizing issues or if the outfit does not fit as expected, we will request photos to investigate and provide a resolution. By placing an order on our website, customers agree to provide a real photo of the outfit following the instructions given by our customer support agent. When sending the photo, we will ask customer to please ensure the outfit is laid flat on a flat surface without any creases. We will also request measurements of specific parts of the outfit, including but not limited to the shoulder, chest, waist, hip, armhole, wrist, top length, and bottom length and any other measurement required. These measurements should be provided using a measuring tape. Hatke Bride cannot offer a resolution without receiving these photos and measurements. After reviewing the real photos, if it is determined that the customer did not order the correct size, we will be unable to offer a refund or return. If the outfit we sent does not match the size ordered and falls outside the measurement variation limit, we will provide a replacement with the correct size. Please note that we do not offer returns for refunds; we only offer replacements for the same outfit in the same color and size. The replacement will be sent within 20 days of our customer support team accepting the return request.

Multiple Products Order: In the case of multiple products being ordered, if Hatke Bride is unable to deliver a certain product for any reason, the customer will be asked to choose an alternate product from our website. If the customer does not wish to select an alternate product, Hatke Bride will either provide a store credit to be used for future purchases or refund the amount for that particular product.

Order Cancellations: We do not accept order cancellations.

Order Changes: The customer can request a modification in measurement, a size change, or a different product within 1 hour of placing the order. After 1 hour, we begin processing the order and cannot make any changes.

Address Changes: If the order has not been shipped or handed over to the shipping company, we can change the address. To request an address change, customers can contact us at support@hatkebride.com or call/WhatsApp us at +1 (519) 982 2554. Once the order is shipped or handed over to the shipping company, we cannot change the address.

Contact Us: For any issues or questions, please contact us at support@hatkebride.com or call/WhatsApp us at +1 (519) 982 2554.

Important Notes: Decorative items (tassels, latkans, etc.) as well as jewelry worn by the models in the product photos, are for photography purposes only and are not included with the outfit.

Some traditional outfits might have an odor. This odor comes from a fixation agent used during the embroidery and dyeing processes. The smell is not permanent and should disappear after dry cleaning. Although we dry-clean the outfits before shipping, the smell may return due to packaging. We recommend dry cleaning the outfit again after receiving it.